Unveiling Agentic AI in ITSM for Future-ready Enterprises

AI isn’t coming—it’s here. And in ITSM (IT service management), the difference between adopting it now or later could define who thrives and who gets left behind. Join industry thought leader Stephen Mann and HCLSoftware’s Varun Nagpal for a power-packed 30-minute session as they explore how agentic AI is transforming ITSM, from predictive operations to autonomous actions. With Jiten Rajani as moderator, this session will go beyond the hype to deliver practical insights and real-world applications. Expect an engaging conversation around: • A fresh perspective on why AI adoption in ITSM has moved from optional to essential • An exploration of emerging AI technologies and how they go beyond chatbots • Practical considerations for scaling AI responsibly, with governance and trust built in • Strategic takeaways to help you deliver better user experiences and business outcomes Whether you’re a CIO rethinking your roadmap or an IT leader seeking operational gains, this session will give you the clarity and confidence you need to move forward.